/* Support page specific styles */
.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.ticket-row {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 18px 22px;
  border: 1px solid var(--color-border);
  border-radius: var(--radius-md);
  cursor: pointer;
  transition: all var(--transition);
  background: var(--color-surface);
  box-shadow: var(--shadow-xs);
}

.ticket-row:hover {
  border-color: var(--color-primary-subtle);
  background: var(--color-primary-light);
  box-shadow: var(--shadow-md);
  transform: translateX(4px);
}

.ticket-id {
  font-size: 0.76rem;
  color: var(--color-text-muted);
  font-family: var(--font-mono);
  min-width: 52px;
  font-weight: 600;
}

.ticket-subject {
  flex: 1;
  font-weight: 600;
  font-size: 0.9rem;
  letter-spacing: -0.01em;
}

.ticket-meta {
  font-size: 0.76rem;
  color: var(--color-text-muted);
  white-space: nowrap;
  font-weight: 500;
}

.ticket-detail-header {
  margin-bottom: 28px;
}

.ticket-detail-title {
  font-size: 1.3rem;
  font-weight: 800;
  margin-bottom: 12px;
  letter-spacing: -0.03em;
}

.ticket-detail-meta {
  display: flex;
  gap: 16px;
  font-size: 0.82rem;
  color: var(--color-text-secondary);
  flex-wrap: wrap;
  align-items: center;
}

.ticket-detail-meta i {
  margin-right: 5px;
  opacity: 0.5;
}

.message-list {
  display: flex;
  flex-direction: column;
  gap: 18px;
  margin-bottom: 28px;
}

.message-bubble {
  padding: 18px 22px;
  border-radius: var(--radius-lg);
  max-width: 82%;
  box-shadow: var(--shadow-xs);
  animation: fadeInUp 0.3s ease;
}

.message-bubble.user {
  background: var(--color-primary-light);
  align-self: flex-end;
  border-bottom-right-radius: var(--radius-xs);
  border: 1px solid var(--color-primary-subtle);
}

.message-bubble.support {
  background: var(--color-surface-alt);
  align-self: flex-start;
  border-bottom-left-radius: var(--radius-xs);
  border: 1px solid var(--color-border-light);
}

.message-author {
  font-size: 0.74rem;
  font-weight: 700;
  margin-bottom: 6px;
  display: flex;
  align-items: center;
  gap: 6px;
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.message-author i {
  opacity: 0.5;
}

.message-text {
  font-size: 0.87rem;
  line-height: 1.7;
  white-space: pre-wrap;
}

.message-time {
  font-size: 0.7rem;
  color: var(--color-text-muted);
  margin-top: 10px;
  font-weight: 500;
}

.reply-form {
  display: flex;
  gap: 12px;
  align-items: flex-end;
}

.reply-form textarea {
  flex: 1;
  min-height: 64px;
  resize: vertical;
}

@media (max-width: 768px) {
  .ticket-row {
    flex-wrap: wrap;
    gap: 10px;
    padding: 16px 18px;
  }

  .ticket-row:hover {
    transform: translateX(2px);
  }

  .ticket-subject {
    flex-basis: 100%;
    order: -1;
  }

  .ticket-detail-meta {
    gap: 10px;
  }

  .message-bubble {
    max-width: 92%;
  }

  .reply-form {
    flex-direction: column;
  }

  .reply-form .btn {
    width: 100%;
  }
}